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Terms & Conditions

These Terms govern your relationship with the operator of sudbury-casino via sudbury-casino-ca.com. By accessing or using any gaming services on this website, you agree to be bound by these Terms as of November 6, 2025. Please read them carefully before participation.

Definitions

  • Operator: Refers to sudbury-casino as managed via sudbury-casino-ca.com, operated under the regulatory guidance of Gateway Casinos & Entertainment Limited, and overseen by the Alcohol and Gaming Commission of Ontario (AGCO).
  • User: Any individual who accesses, registers, or uses services offered on sudbury-casino-ca.com.
  • Player: A registered User with an active account, eligible to place bets and participate in gaming activities.
  • Bet: A monetary stake placed by a Player on game outcomes provided by sudbury-casino.
  • Bonus: Promotional credit or reward granted under specific conditions, subject to separate wagering requirements.
  • Wager: The act of risking money on casino games, including but not limited to slots, table games, and live casino activities.
  • Account: The personal user profile created on sudbury-casino-ca.com, subject to security and verification requirements.
  • AGCO: Alcohol and Gaming Commission of Ontario, the provincial regulatory authority overseeing casino operations.

Account Registration

Eligibility and Age Verification

  • Minimum Age: Only individuals aged 18 years or older, and legally permitted to gamble in Ontario, Canada, may register for an account. The Operator reserves the right to request proof of age at any time and to suspend or close accounts if underage gaming is suspected.

Account Creation Process

  1. Registration: Users must provide accurate personal data during registration, including full name, contact email, and current address. Incomplete or false information may result in account suspension.
  2. Email Verification: Activation of the account requires confirmation via a verification link sent to the registered email address.
  3. KYC Documentation: To comply with AGCO and anti-money laundering (AML) regulations, Users are required to submit valid government-issued identification and, where necessary, proof of address.

User Obligations

  • Accuracy of Data: Users are responsible for keeping all personal information accurate and up to date.
  • Password Security: It is the User's responsibility to maintain the confidentiality of account credentials. Any unauthorized use must be reported immediately to [email protected].

Regional Compliance Note: All registration and verification procedures are mandated by the Gaming Control Act, 1992 (Ontario) and enforced under AGCO oversight to ensure secure and lawful participation.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Bet Types: Players may place bets on slots, table games, and other offerings as listed on sudbury-casino-ca.com. Each game may have specific rules displayed within the game interface.
  • Minimum and Maximum Bets: The Operator sets minimum and maximum bet limits per game. These limits are clearly communicated within each game and may be amended for regulatory compliance or operational reasons.

Bet Modification and Cancellation

  • Before Confirmation: Bets may be modified or cancelled prior to final confirmation. Once confirmed, bets are considered final and cannot be altered or withdrawn, except in cases of technical errors or operator faults as determined by sudbury-casino.

Conduct in Live Casino and Chat

  1. Prohibition of Insults and Abuse: All users must maintain respectful conduct in live dealer games and chat rooms. Insults, threats, discriminatory language, or harassment will result in immediate suspension or permanent banning.
  2. Anti-Fraud Policy: Collusion, cheating, or the use of unauthorized software is strictly forbidden. Any suspected fraudulent activity will be investigated and may lead to account closure and reporting to relevant authorities.

Regional Compliance Note: All gaming activities are conducted in accordance with AGCO standards, ensuring fair play and responsible gaming principles.

Bonus Terms

Activation and Wagering Requirements

  • Bonus Activation: Bonuses are credited in accordance with published promotion rules and may require Users to opt-in or enter a code.
  • Wagering Requirements: All bonuses are subject to wagering (play-through) requirements, typically specified as a multiplier of the bonus amount. Wagering requirements must be met within the timeframe stated for each promotion, or the bonus and any winnings may be forfeited.

Prohibited Actions and Game Restrictions

  • Game Exclusions: Certain games may be excluded from bonus wagering, as specified in the bonus terms for each promotion.
  • Prohibited Actions: Use of multiple accounts, group play, or other bonus abuse tactics are strictly prohibited and may result in confiscation of bonus funds and account suspension.

Combining Promotions

  • Promotion Stacking: Unless expressly permitted, only one bonus or promotional offer may be active per account at any one time. Combining promotions is not allowed without written approval from sudbury-casino.

Regional Compliance Note: Bonus offers are subject to AGCO advertising and consumer protection standards, ensuring transparency and fairness.

Payments & Withdrawals

Deposit Methods

  • Accepted Payment Methods: Deposits may be made using bank cards, e-wallets, and, where permitted by law, approved cryptocurrencies. All payment options are displayed on sudbury-casino-ca.com and may vary by user location and regulatory requirements.
  • Deposit Limits: Minimum and maximum deposit amounts apply and are listed within the cashier section.

Withdrawals

  1. Request Procedure: Withdrawals must be requested through the user account interface, subject to successful completion of KYC verification.
  2. Processing Times: Standard withdrawal processing times are up to 72 hours, excluding public holidays. Extended verification may be required for large transactions, as per AML regulations.
  3. Withdrawal Limits and Fees: Maximum and minimum withdrawal amounts apply and may vary by method. Transaction fees, where applicable, are disclosed prior to confirmation.

Refunds and Bonus Reversals

  • Refunds: In the event of a technical failure or operator error, affected bets may be refunded at the discretion of sudbury-casino and in accordance with AGCO guidelines.
  • Bonus Reversal: Bonuses may be reversed if associated terms are breached or if fraudulent activity is detected.

Regional Compliance Note: All payment processing complies with Canadian financial regulations, AGCO rules, and anti-money laundering standards. Users are responsible for any taxes applicable to winnings.

Limitation of Liability

  1. Operator Obligations: sudbury-casino ensures the fairness, security, and accuracy of all games and results as required by AGCO licensing standards. However, results are subject to the official outcome recorded by the Operator's systems.
  2. Exclusions of Liability: The Operator shall not be liable for indirect, incidental, or consequential damages arising from technical failures, software errors, system outages, or internet connectivity issues beyond reasonable control.
  3. Maximum Compensation: In all cases, the Operator's liability is limited to the amount of the bet or wager placed by the User on the affected game or transaction.

Regional Compliance Note: These limitations do not affect statutory rights under applicable Canadian law where such exclusions are prohibited.

Intellectual Property Rights

  • Content Ownership: All content, software, branding, and materials on sudbury-casino-ca.com are the exclusive property of sudbury-casino and its licensors. All rights are reserved under Canadian and international intellectual property laws.
  • Use Restrictions: Users may not copy, reproduce, distribute, transmit, display, or create derivative works from any materials on sudbury-casino-ca.com without prior written authorization.
  • Trademarks: All trademarks and service marks displayed are owned by their respective holders and may not be used without consent.

Privacy & Data Protection

All personal information provided by Users is processed in accordance with the sudbury-casino-ca.com Privacy Policy. By using the website, Users consent to the collection, use, and disclosure of their data as described therein, in compliance with Canadian privacy laws and AGCO requirements.

Changes to Terms

  1. Notification Procedure: sudbury-casino reserves the right to amend these Terms at any time. Users will be notified of substantial changes by email and/or prominent on-site banners at least 14 days prior to the changes taking effect.
  2. Continued Use: Continued use of sudbury-casino-ca.com services after notification constitutes acceptance of the new Terms.
  3. Right to Discontinue: Users who do not accept the revised Terms may discontinue use of the website and close their accounts in accordance with the Termination & Suspension section.

Regional Compliance Note: All changes are implemented in line with Ontario's consumer protection and AGCO regulatory guidance.

Termination & Suspension

  1. Grounds for Termination: The Operator may suspend or close user accounts for breaches of these Terms, suspected fraud, underage gambling, regulatory requirements, or at the user's request.
  2. Procedure: Users will be notified of any suspension or closure by email to their registered address. Where possible, users will be given the opportunity to respond or appeal before permanent closure.
  3. Refund of Funds: Any remaining balance (excluding bonus funds subject to forfeiture) will be returned to the user via the original payment method, subject to completion of all verification and regulatory checks.

Regional Compliance Note: All account actions are conducted in accordance with AGCO and Canadian financial crime prevention laws.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
  • Jurisdiction: Any disputes arising from or relating to these Terms or the use of sudbury-casino-ca.com shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
  • Dispute Resolution: Where required by law or agreed upon by both parties, disputes may first be submitted to arbitration under Ontario law before recourse to the courts.

Contact Information

For all legal correspondence regarding these Terms, please use the above contacts. For regulatory matters, the Operator is registered and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under the Gaming Control Act, 1992, valid through 2025.

Document last updated: November 6, 2025.